Refund Policy

Barcliffe Industries – Refund Policy

Last Updated: December 11, 2025

At Barcliffe Industries, we strive to provide high-quality IT services, software solutions, and technical support. This Refund Policy outlines the conditions under which clients may request a refund for payments made to Barcliffe Industries.

By purchasing or using our Services, you agree to the terms of this Refund Policy.

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1. Eligibility for Refunds

Refunds may be issued only under the following circumstances:

1.1 Service Not Delivered

Clients are eligible for a refund if:

• A prepaid service was not delivered,

• And Barcliffe Industries is unable to provide the service within a reasonable time frame.

1.2 Duplicate Payments

If a client is accidentally charged twice for the same service or invoice, the duplicate charge will be refunded in full.

1.3 Billing Errors

Any verified billing error caused by Barcliffe Industries will be corrected, and overpayments will be refunded.

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2. Non-Refundable Items

The following items are strictly non-refundable:

2.1 Completed IT Services

Any service that has already been performed — including consulting, support, troubleshooting, on-site work, remote work, or system configuration — is not eligible for a refund.

2.2 Software Licenses

Software licenses purchased through or provided by Barcliffe Industries are non-refundable once activated or delivered, as they are governed by third-party vendor policies.

2.3 Retainer Fees

Retainer payments, onboarding fees, and deposits for scheduled work are non-refundable, as resources and time are allocated in advance.

2.4 Hardware or Equipment

All hardware sales are final. Defective hardware is covered under the manufacturer’s warranty and will be handled according to the manufacturer’s terms.

2.5 Custom Development Work

Custom software, scripts, integrations, or systems built specifically for a client cannot be refunded once work has begun.

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3. Service Interruption or Downtime

Refunds are not issued for:

• downtime caused by third-party providers,

• network outages outside our control,

• scheduled maintenance,

• or issues resulting from client-side equipment or configuration.

Service credits may be offered at the discretion of Barcliffe Industries if outlined in a client’s Service Level Agreement (SLA).

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4. Requesting a Refund

To request a refund, clients must contact Barcliffe Industries within 7 days of the issue occurring.

Please include:

• Full name or business name

• Invoice number

• Description of the issue

• Reason for refund request

Refund requests can be sent to:

Email: refunds@barcliffeindustries.com

Barcliffe Industries will review all refund requests within 5–10 business days.

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5. Refund Method

If a refund is approved:

• Refunds will be issued to the original payment method,

• Or applied as credit toward future services, if the client prefers.

Processing times vary depending on the bank or credit card provider.

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6. Barcliffe Industries’ Right to Decline Refunds

Barcliffe Industries reserves the right to decline refund requests that:

• Do not meet the criteria in this policy,

• Are submitted after the allowed timeframe,

• Relate to services already performed or delivered,

• Relate to issues caused by the client or unauthorized third parties.

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7. Policy Updates

Barcliffe Industries may update or modify this Refund Policy at any time. Continued use of our services constitutes acceptance of any changes.

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8. Contact Information

For any questions regarding this Refund Policy, contact:

Barcliffe Industries – Legal Department

Email: info@barcliffeindustries.ca

Address: Barcliffe Industries, 104-345 KINGSTON RD, Pickering, Ontario, L1V 1A1, Canada

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